Privacy Policy
Introduction
We are committed to protecting our customer’s privacy and we will only take the minimum amount of information to carry out the enquiry or process the order. We have kept this as simple as possible, if you have any queries please get in touch.
Effective 11/02/2021
Data controller
SS CITY PLUMBING LIMITED
11a Eldon Way
Hockley
Essex
SS5 4AD
020 8549 9276
What personal data we collect
We may collect the following information via letter, email, contract or over the phone with your consent to provide services to you:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What do we use your personal data for, why and for how long?
For: to process your quote, enquiry or order. We will also hold this information for any legal purposes to comply with the law. Also, for marketing only if you have specifically opt in to receive such information.
Why: Without the minimum amount of information we will be unable to service your requirements or process an order.
How Long: We hold contact information for 6 years as legally required. If you’ve opt in to receive information from us, we will keep this information until you no longer wish to hear from us.
Security of your personal data
All data taken and held by us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
Sharing your personal data
Your data will never be sold. Only the minimum amount of personal data passed to 3rd parties to facilitate an order or process an enquiry.
This includes, but not limited to:
Our card payment providers – we never store card details ourselves
IP – for security and analytical data
Extensions, apps and software – only the minimum amount of personal data to facilitate the task and your information can only be used in conjunction with the task specifically requested.
If you have a specific enquiry about how we have used your data, please get in touch.
Cookies and site tracking
Our website uses cookies to help us improve our user’s experiences by understanding how you used our website. We use tracking information to compare customer patterns and site usage, again to help improve your experience.
Data protection officer
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy and can be contacted at INFO@SSCITYPLUMBING.COM with the heading of ‘For the attention of the DPO’
Your data protection rights
Request information on the personal data held on you and why
Request access to a copy of the personal data
Request rectification of the personal data within the law
Request erasure of your personal data within the law
Object to processing your personal data within the law
Request the restriction of processing of your personal data
Request transfer of your personal data in a structured electronic format
Withdraw consent of your personal data within the law.
If you would like to exercise any of the above rights, please contact the DPO at the following email:
INFO@SSCITYPLUMBING.COM
Changes to the privacy policy
Our policy will change from time to time and any changes will be communicated via our website or email.